FAQs

1. What is Mardeiva?

Mardeiva is an online gift shop offering a curated collection of unique, stylish, and meaningful products suitable for any occasion.

2. Where do you ship?

We currently ship worldwide. Shipping availability and delivery times may vary depending on your location.

3. How long does shipping take?

Standard shipping usually takes 6–18 business days, depending on destination and product availability. During holidays or high-demand periods, delivery may take slightly longer.

4. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to follow your package’s journey.

5. Can I change or cancel my order?

If you need to change or cancel your order, please contact us within 12 hours of placing it. After processing begins, changes may no longer be possible.

6. What is your return policy?

We offer a 30-day return policy on most items. Products must be unused, in original packaging, and in the same condition as received.
Personalized or custom-made items may not be eligible for return.

7. What if my item arrives damaged?

If your order arrives damaged or defective, contact us immediately with photos, and we will arrange a replacement or refund.

8. Do you offer gift wrapping?

Some items offer gift wrapping options. If available, it will appear on the product page before checkout.

9. How can I contact customer support?

You can reach us anytime at support@mardeiva.com, and our team will get back to you as soon as possible.

10. Are your payment methods secure?

Yes — all payments are processed through secure, encrypted systems to protect your personal information.